To help us provide the best possible cleaning experience, here are a few simple steps you can take to prepare:

Tidy Up Personal Items: Clearing away personal belongings, such as clothes, toys, and dishes, allows our team to focus fully on cleaning.

Secure Valuables and Delicate Items: If you have any items that are particularly fragile or valuable, please store them safely to ensure peace of mind.

Provide Access: Make sure we have clear access to all areas you'd like cleaned, and let us know of any specific instructions.

Pet Arrangements: If you have pets, please secure them in a safe area so we can work without disruption.

Following these steps helps our team deliver a thorough and efficient cleaning. If you have any specific requests or questions, please let us know.

Your satisfaction is our top priority! If you’re not fully satisfied with any aspect of our cleaning, please let us know within 24 hours, and we’ll be happy to address any concerns. We’re committed to providing high-quality service and will work with you to ensure your expectations are met. Your feedback is invaluable to us, and we’re here to make sure you’re delighted with the results.

We handle all items in your home with the utmost care, giving special attention to those that are fragile or delicate. Our team is trained to handle such items with caution, and we always use safe, gentle cleaning methods to avoid any damage.

If you have specific items of concern, please let us know ahead of time, and we’ll make a note to give them extra attention. Your peace of mind is important to us, and we’re committed to treating your belongings with respect and care.

If you need to reschedule or cancel your appointment, please notify us by 5 PM the day before your scheduled service to avoid a 20% late-cancellation fee. You can make changes or cancellations by emailing us at info@assistcleaningservices.com or by texting us at 267-884-0067. We’re here to accommodate your needs and appreciate your understanding!

Although we believe pets are family, cleaning pet-friendly homes requires extra attention. Pet hair, dander, and odors often need specialized products and additional time to ensure a thorough, fresh clean. Our pet cleaning fee helps cover these extra efforts, allowing us to maintain a high-quality experience for all our clients. Thank you for helping us create a cleaner, healthier space for you and your pets!

Yes, we do offer carpet-only cleaning services. However, please note that we have a minimum service charge of $175 to cover the cost of travel and equipment setup.

While we’d love to assist with your bathroom cleanings, we do have a minimum service charge of $175 due to travel and administrative costs. To meet this minimum, we’re happy to include additional areas, such as cleaning one bedroom, along with your bathrooms.

Yes, we offer discounts for recurring cleaning services. We provide a 10% discount for monthly cleanings, a 15% discount for bi-weekly cleanings, and a 20% discount for weekly cleanings. These discounts are our way of saying thank you for choosing us to maintain your space regularly. Let us know if you’d like more details or are ready to set up a recurring service!

We strive to make the payment process as convenient as possible by accepting a variety of payment methods. You’re welcome to pay by credit card, ACH bank transfer, check, or cash. We also accept digital payments through Cash App, PayPal, Zelle, and Venmo. If you have any preferences or need assistance with a specific payment method, please let us know, and we’ll be happy to help!

Your presence is not required during the appointment. All we need is access to your home so our team can complete the work efficiently.

You will have 2 dedicated cleaners cleaning your home.

Yes, we bring all of our cleaning equipment and supplies to each of our cleaning appointments. If you have specific cleaning products or equipment that you'd prefer for us to use, please let us know.

We are happy to assist with light dishwashing (up to 10 items) as part of our cleaning service. For a larger quantity, additional charges may apply.

Deep Cleaning is a more thorough and detailed cleaning service that typically covers areas not cleaned during regular cleanings. It is often done to reset the home, especially for first-time clients or when there hasn’t been cleaning in a while. Tasks typically include:

• Cleaning behind and under furniture and appliances (without moving furniture or appliances).

• Detailed dusting of baseboards, light fixtures, and window sills.

• Scrubbing grout in bathrooms and kitchens.

• Deep cleaning of the exterior of ovens, refrigerators, and cabinets (interior appliance cleaning is available at an extra charge).

• Extra attention to areas like ceiling fans, vents, and blinds.

Recurring Monthly Cleaning focuses on maintaining the cleanliness of a space after an initial deep cleaning. The scope is usually less intensive and aimed at keeping surfaces clean and tidy. Tasks typically include:

• Vacuuming, mopping, and sweeping floors.

• Dusting furniture and accessible surfaces.

• Cleaning bathrooms (toilets, sinks, mirrors, and counters).

• Wiping down kitchen surfaces, countertops, and sinks.

• General tidying up to freshen the home.

The key difference is the depth of service—deep cleaning is more detailed and extensive, while monthly cleanings focus on routine upkeep and maintenance.

You may request recurring cleanings as often as you'd like; Ex)weekly, bi-weekly, monthly, quarterly, (every 3, 4, 5, 6, or 7 weeks), etc

Although we believe pets are family, cleaning pet-friendly homes requires extra attention. Pet hair, dander, and odors often need specialized products and additional time to ensure a thorough, fresh clean. Our pet cleaning fee helps cover these extra efforts, allowing us to maintain a high-quality experience for all our clients. Thank you for helping us create a cleaner, healthier space for you and your pets!