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Terms and Conditions 

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1. Introduction 

Welcome to Assist Cleaning & Janitorial Services. These Terms and Conditions ("Terms") govern your use of our services and establish the agreement between Assist Cleaning & Janitorial Services ("Assist Cleaning," "we," "us," or "our") and our clients ("you" or "Client").

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By booking, approving a service quote, or continuing to receive our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all service types — residential and commercial — unless otherwise specified in a separate section. 

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2. Services 

Assist Cleaning provides professional residential and commercial cleaning services including but not limited to:

  • Routine and recurring residential cleaning

  • Deep cleaning and move-in/move-out cleaning

  • Window cleaning, gutter cleaning, and pressure washing (performed by trusted specialist subcontractors)​

  • Commercial janitorial services for restaurant and hospitality accounts

The specific scope of services, frequency, and pricing will be confirmed in your approved service quote. Services rendered by specialist subcontractors are coordinated by Assist Cleaning and are subject to these same Terms unless a separate agreement is provided. ​

 

3. Booking and Scheduling 

  • Bookings may be made through our website, by phone, or by direct communication with our team. 

  • All service appointments are confirmed upon receipt of a signed or approved service agreement or quote. 

  • Assist Cleaning reserves the right to reschedule appointments due to weather conditions, staffing emergencies, or circumstances beyond our control. We will provide as much advance notice as possible.​

  • In the event that a scheduled service cannot be completed due to circumstances outside of our control, including but not limited to: restricted home access, unavailable parking, lack of power or water, or similar site-related issues, a 25% inconvenience fee will be applied to the scheduled service total. If rescheduling is required, this fee will be reflected on your next invoice. We ask that clients notify us in advance of any known access or utility concerns to avoid this charge. 

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4. Cancellations & Rescheduling  

  • Cancellations must be made at least 24 hours prior to the scheduled service to avoid a cancellation fee. 

  • Cancellations made within 24 hours of the scheduled appointment will be subject to a cancellation fee of 50% of the service total. 

  • Same-day cancellations or no-shows will be charged 100% of the scheduled service total. 

  • Rescheduling requests made at least 24 hours hours in advance will be accommodated at no charge, subject to availability.

  • Premium Plan clients: cancellations are governed by the terms outlined in the Premium Service Plan Agreement. 

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5. Payment Terms — Residential Services  

5.1 Standard Payment

  • Payment for residential services is due on the day of service.

  • Assist Cleaning accepts credit cards, debit cards, and ACH bank transfer via secure online payment processing.

  • A valid credit card or payment method must be on file prior to the first scheduled service.

5.2 Auto-Pay

  • Residential clients are enrolled in automatic payment collection as a standard practice. Payment us processed automatically on the day of service using the card or bank account on file. 

  • It is the Client's responsibility to maintain a valid and current payment method on file. Assist Cleaning will notify the Client in the event of a failed payment. 

5.3 Late Payments

  • If a payment fails or is not received within 5 business days of the service date, a late fee of $25.00 or 1.5% of the invoice total (whichever is greater) will be applied.

  • Accounts with outstanding balances exceeding 15 days past due may have scheduled services suspended until the balance is resolved.

  • Accounts exceeding 30 days past due will be subject to service termination and, if necessary, referral to a collection process.

5.4 Returned Payments

  • Returned or declined payments (including ACH returns and chargebacks) are subject to a $35.00 returned payment fee in addition to any applicable late fees.

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6. Payment Terms — Commercial Services 

6.1 Invoicing

  • Commercial accounts are invoiced on a schedule agreed upon at the time of onboarding (weekly or bi-weekly, as applicable).

  • Payment is due within 7 days of the invoice date unless otherwise specified in the commercial service agreement.

  • Invoices are delivered via email to the billing contact on file. It is the Client's responsibility to maintain current billing contact information. 

6.2 Auto-Pay for Commercial Accounts

  • Assist Cleaning requires all commercial accounts to maintain a valid payment method on file for automatic payment processing. 

  • Auto-pay is processed on the invoice due date. Clients will receive the invoice in advance for review. 

  • Commercial accounts without an active auto-pay authorization on file may be subject to service hold until payment authorization is completed.

6.3 Late Payments — Commercial

  •  Invoices not paid within 7 days of the due date will incur a late fee of 1.5 % per month (18% annually) on the outstanding balance, calculated from the original due date. 

  • Accounts 15 or more days past due will receive a formal written notice. Services may be placed on hold pending resolution. 

  • Accounts 30 or more days past due are subject to service suspension and may be referred to collections. Assist Cleaning reserves the right to pursue recovery of outstanding balances including applicable fees.

6.4 Returned Payments — Commercial

  •  Returned payments (ACH returns, declined cards, or reversed transactions) are subject to a $50.00 returned payment fee, in addition to any accrued late fees.​

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7. Pricing & Annual Rate Adjustments 
7.1 Service Pricing

  • ​Pricing is outlined in the approved service quote and reflects the current rate for the agreed scope of services. By approving your quote, you acknowledge and agree to the pricing and the adjustment terms below. 

7.2 Annual Price Review

  • Assist Cleaning conducts an annual pricing review to account for changes to labor costs, supplies. insurance, and market conditions. Adjustments, when applicable, are made no more than once per calendar year per client. 

7.3 Premium Plan Renewals

  • For clients enrolled in a 6-month or 12-month Premium Plan Service, updated pricing may be presented at renewal. Continued enrollment by signing a renewal agreement constitutes acceptance of the new rate. No mid-term price changes will be made during an active plan period.

7.4 Rate Lock Guarantee

  • Clients on an active 6-month or 12-month Premium Plan are guaranteed their agreed rate for the full duration of that plan. This guarantee applies from the plan start date through the final scheduled service of that period. 

7.5 Notice of Price Adjustment

  • Assist Cleaning will provide written notice of any pricing adjustment no less than 30 days prior to the effective date. For Premium Plan clients, updated pricing will be presented no less than 30 days before the renewal date. Notice is delivered by email to the address on file. Clients are encouraged to reach out with any questions prior to the effective date. 

7.6 Continuation of Service

  • For recurring clients, continuation of scheduled services on or after the effective date stated in the notice constitutes acceptance of updated pricing. No additional signature is required beyond the acknowledgement made at onboarding. 

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8. Client Obligations 

By using our services, you agree to:

  • Provide accurate and complete information during the booking and onboarding process.​​

  • Ensure safe and reasonable access to the property at the agreed service time. 

  • Secure or remove valuables, fragile items, irreplaceable documents, and personal items from areas to be cleaned. Assist Cleaning is not responsible for pre-existing damage or items not disclosed prior to service. 

  • Inform Assist Cleaning in advance of any known hazards, pets, or special property conditions that may affect service delivery.

  • Maintain a current and valid payment method on file at all times. 

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9. Liability & Damage Policy 

9.1 Limitation of liability

  • Assist Cleaning & Janitorial Services is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of income, loss of business, or third-party claims.

9.2 Damage Reporting

  • In the event of damage believed to be caused during a cleaning service, the Client must notify Assist Cleaning within 24 hours of the completed service. Damage reported after 24 hours may not be eligible for review or compensation. Assist Cleaning will assess reported damage and may offer compensation at our discretion following a thorough review. 

9.3 Pre-Existing Conditions

  • Assist Cleaning is not responsible for damage to items that were already broken, damaged, improperly secured, or fragile and not disclosed prior to service.  

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10. Quality Standards & Service Recovery 

Assist Cleaning is committed to delivering a consistent, high-quality experience on every visit. If you are unsatisfied with any aspect of your service, please contact us within 24 hours of the completed appointment. We will make it right — either through a return visit to address the concern or another mutually agreed resolution. Our goal is not just a clean home — it is your peace of mind.  ​​

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11. SMS Communication Terms 

By opting into SMS communication from a web form or other medium, you agree to receive SMS messages from Assist Cleaning & Janitorial Services. These messages may include appointment scheduling, appointment reminders, post-visit follow-ups, and billing notifications. Message frequency varies. Message and data rates may apply. 

  • Privacy Policy: assistcleaning.com/privacypolicy

  • Terms of Service: assistcleaning.com/terms

  • Text HELP for assistance. Reply STOP to any message to opt out at any time.

 

12. Privacy 

Your use of our services is governed by our Privacy Policy, available at assistcleaning.com/privacypolicy. By using our services, you consent to the collection and use of your information as described therein. Assist Cleaning does not sell or share personal client information with third parties for marketing purposes. 

 

13. Intellectual Property 

All content associated with Assist Cleaning & Janitorial Services — including website content, branding, logos, photography, written materials, training systems, and service methodologies - is the exclusive property of Assist Cleaning & Janitorial Services and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited without prior written consent.

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14. Changes To These Terms 

Assist Cleaning reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website, and where material changes are made, communicated directly to active clients via email. Continued use of our services following notice of updated Terms constitutes your acceptance of the revised terms.

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15. Governing Law 

These Terms are governed by and construed in accordance with the laws of the State of Georgia. Any disputes arising under or related to these Terms shall be resolved in the state or federal courts located in the State of Georgia. The prevailing party in any such dispute shall be entitled to recover reasonable attorney's fees and court costs.

 

16. Contact Us 

If you have any questions, concerns, or disputes regarding these Terms, please contact us at: 

Terms & Conditions
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